Spot the scam message
Find 3 warning signs before you reply.
Apply for a service online
Spot and fix common mistakes before you submit a form.
Try it
Takes about 1 minute.
The problem
People submit online applications with small mistakes, then wait weeks for a rejection.
Who it's for
Public services moving online, and the staff who help citizens use them
Before and after
See how we make a difference
Before
As it usually is
- A long instruction page.
- A rejection email weeks later.
- A recreation of a common training, not a real client's.
After
Redesigned
- Change 1: A practice form, filled in with common mistakes.
- Change 2: Each field explains what's wrong and how to fix it.
- Change 3: Submit only when it's right.
- Reason for change 1: Practising on a safe copy prevents mistakes on the real one.
- Reason for change 2: Short, specific feedback beats a long page of rules.
- Reason for change 3: Fewer rejected applications save time for citizens and staff.
In person
Using this in a workshop
At a service centre, staff use it with citizens on a tablet before they fill in the real form. In staff training, it shows the mistakes that cause most rejected applications.
How we'd build this for you
Practise on a safe copy first
This activity is one example of a pattern that works in almost any subject. Here's how the same idea could look in yours.
- BankingFill in an account opening form and fix the gaps before it's checked.
- UniversitiesPractise an admission form and the documents it asks for.
- Human resourcesComplete a new joiner's forms before the first day.
- HealthcarePractise a patient registration form with a nurse.
- ExportingPrepare shipping documents and catch the errors that hold goods at the port.
We build it with your subject experts and your own examples, for your workshops and your learning platform. Every piece works on phones, by keyboard and with screen readers.
Free to use
Use it in your teaching
Add this activity to your own course or training, free, with credit to ApexID.
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